My phone won't register

Your desk phone or softphone shows an error or “not registered” instead of your Freesbe line.

Fix it

• Check the details match exactly. The SIP server, username and password in Preferences → Calls & audio → Phone must match what’s in your phone, character for character.
• Look for Test mode. If Preferences → Calls & audio → Phone says Test mode, your admin hasn’t connected the phone system yet, so the details won’t work on a real phone. Ask your admin.
• Changed your phone password? Enter the new one on every phone that uses it.

See Phone. Admins set up the phone system in Workspace settings → Phone → Phone system.